Development of a Balanced Scorecard Framework for Passenger Road Transport Companies
Development of a Balanced Scorecard Framework for Passenger Road Transport Companies |
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| © 2023 by IJETT Journal | ||
| Volume-71 Issue-8 |
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| Year of Publication : 2023 | ||
| Author : Lakshmi Narayana Veeravalli, V.V.S. Kesava Rao |
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| DOI : 10.14445/22315381/IJETT-V71I8P235 | ||
How to Cite?
Lakshmi Narayana Veeravalli, V.V.S. Kesava Rao, "Development of a Balanced Scorecard Framework for Passenger Road Transport Companies," International Journal of Engineering Trends and Technology, vol. 71, no. 8, pp. 410-420, 2023. Crossref, https://doi.org/10.14445/22315381/IJETT-V71I8P235
Abstract
Performance measurement of manufacturing or service organizations is an important instrument to support decision-making in respect of strategic plans to improve existing business. The balanced scorecard (BSC) approach is one of the performance measurement frameworks which makes doubtless links among various dimensions of performance for measurement of the overall performance of transport organizations. BSC is concerned with balanced attention towards financial and non-financial measures that managers need to pay. The BSC approach has been satisfactorily implemented across a large number of organizations in various geographical locations. This article aims to find the weight structure for BSC design for performance computation of passenger road transport companies. An MCDM model that integrates DEMATEL, ANP, and AHM based is proposed for arriving at the criteria weights under balanced scorecard perspectives.
Keywords
ANP, Balanced Score Card, DEMATEL, Hybrid MCDM.
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